Terms of Service

Last updated: November 9, 2026

1. Who we are

My Living Legacy (mylivinglegacy.ca) is provided by MindShift AI Corp., an Alberta corporation, 1739 27th St SW, Calgary, Alberta T3C 1L6 (“we”, “us”). By creating an account or using the service, you agree to these terms and to our Privacy Policy.

2. Your account

• You must be an adult (the age of majority where you live) to open an account.
• Give accurate information, keep your password private, and tell us if you think someone else has used your account.
• You are responsible for what happens in your account.

3. Your stories belong to you

You keep ownership of everything you add: memories, stories, recordings, videos, photos, documents and notes. You give us permission to store, process, copy (for backups and formats such as written-out recordings), and display your content only as needed to run the service and only to the people you choose to share it with. This permission ends when you delete the content or close your account, except for copies that family members have already added to their own collections at your invitation.

4. Sharing with family

• New memories are shared with your Most Trusted Family unless you choose otherwise; photos start private to you. You choose who sees each item, can seal a memory until after you pass, and can change any of this at any time.
• When someone you have shared a photo or memory with adds it to their own collection, that copy becomes theirs to keep and use.
• In family stories and Heritage Circles, each person owns what they contributed. Stewards look after a circle’s family tree and may correct or remove entries that are wrong or hurtful.

5. Being a good family member

Please don’t use My Living Legacy to:

• post anything unlawful, hateful, harassing or sexually explicit;
• share another living person’s private information, photos or recordings without a good reason to believe they would be comfortable with it;
• upload material you don’t have the right to use, such as other people’s copyrighted music, books or professional photos;
• try to get into other people’s accounts or interfere with the service.

We may remove content or suspend an account that breaks these rules, and will tell you why when we can.

6. Treasured, not stored in bulk

My Living Legacy is for the memories, photos and recordings worth keeping and passing on, each with its story. It is not general-purpose file storage. Photos are saved at high print-and-screen quality, videos are limited in length, and plans may include reasonable limits on how much can be stored.

7. AI help

Our tools can write out what you say, suggest edits and answer questions. They can make mistakes. Suggestions are only suggestions: your own words are never changed unless you choose to accept them. Please check anything important, such as names, dates and family facts.

8. Plans, trials and payment

• Founding Members: people who join in a founding window and stay active (sending feedback or inviting others to contribute) keep the Voice+ plan free for life, as described when they joined.
• Trials: free trials last for the period shown when you start. Before a trial ends we will remind you, and you choose whether to continue on a paid plan.
• Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel. Prices are shown before you buy, plus any applicable taxes. We will give you notice before any price change applies to you.
• Cancelling: you can cancel at any time; your plan continues to the end of the period you paid for. Except where the law requires otherwise, payments are not refunded for partial periods.
• Nothing is lost: if a trial or paid plan ends, everything you created stays saved. Some features may pause until you choose a plan again.
• Payments are processed by our payment provider; your card details go to them, not to us.

9. Your Successor (Legacy Steward)

You may name a Successor to look after your legacy if you pass away or can no longer manage your account. We will act on your Successor’s request after receiving reasonable proof, and following the wishes you have set.

10. Closing your account

You can close your account at any time. You can download your content first. We delete closed accounts’ content as described in our Privacy Policy. We may close an account that seriously or repeatedly breaks these terms, or that is unused for a very long time after we have tried to contact you.

11. The service

We work hard to keep My Living Legacy available and your content safe, with regular backups. The service is provided “as is”: we can’t promise it will never be interrupted or error-free, and features may change as we improve it. We will give reasonable notice before removing a feature you rely on.

12. Limits on our responsibility

To the extent the law allows, MindShift AI Corp. is not responsible for indirect or consequential losses, and our total responsibility to you for any claim is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.

13. Changes to these terms

If we change these terms in a meaningful way, we will tell you in the service or by email before the change takes effect. If you don’t agree, you can cancel before then.

14. Governing law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there.

15. Contact

MindShift AI Corp., 1739 27th St SW, Calgary, Alberta T3C 1L6, Canada · help@mindshiftai.ca · 403-714-2234

Read our Privacy Policy →