My Living Legacy — Privacy Policy

Last updated: November 9, 2026

In short: you choose who sees everything you add. New memories go to your Most Trusted Family unless you choose otherwise, so your family keeps them. You can change that for any memory, or as your usual setting, at any time. We never sell your information, and we never use your stories, voice or photos to advertise to you.

Who we are

My Living Legacy is a service of MindShift AI Corp., an Alberta corporation based in Calgary, Alberta, Canada. We handle personal information under Alberta’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Questions about privacy go to our privacy contact at help@mindshiftai.ca.

What we collect

Your account: your name, email address, password (stored encrypted), and the plan you choose.
Your profile: details you choose to add, such as your photo, birth year, home town, phone number, mailing address, goals, your Most Trusted Family and Extended Family lists, and your Successor (Legacy Steward).
What you create: memories, stories, voice recordings, videos, photos, documents, captions, diary and journal entries, knowledge and research notes, messages and questions.
Family information: family tree records (names, years, relationships and notes, with their sources) and address book contacts you add. Please only add details about other people that you are comfortable sharing and that they would reasonably expect you to keep.
Payments: when paid plans begin, payments are handled by our payment processor. We see your plan and payment status, not your full card number.
Technical information: basic records needed to run the service securely, such as sign-in times and error logs.

Why we use it

To provide the service: saving your stories, writing out what you say, organizing your memories, building family trees and sharing with the people you choose.
To help you write: when you ask, our AI tools suggest edits, answer questions or tidy your words. Your own words are never changed unless you choose to accept a suggestion.
To keep your account safe, provide support, and tell you about things that affect your account.
We do not sell your information, rent it, or use it for advertising.

Who can see what you add

New memories are shared with your Most Trusted Family (the people you list in your profile) unless you choose otherwise; we recommend this so your memories aren’t lost to your family if you can’t manage your account one day. You can change your usual setting in your profile, and choose for each item: just you, your Most Trusted Family, your Extended Family and Close Friends, a Heritage Circle (and the family circles inside it), one particular person, or the members of a family story. You can also seal a memory: it stays private while you’re living and is released to your Most Trusted Family after you pass, once your Successor’s request is confirmed. Photos you add start private to you. Living people in the family tree show by name only to other circle members. You can change who sees something at any time. If someone you shared a photo with has already added it to their own collection, their copy stays with them.

Companies that help us run the service

We use trusted service providers to store and process information on our behalf, under agreements that require them to protect it:

Database and file storage: our main database is hosted in Canada (Canada Central region).
Website hosting: a Canadian web host.
Voice transcription, AI writing help and video tools: specialist AI providers, some of which are located in the United States.
Email: Google Workspace.
Payments: Stripe, when paid plans begin.

Some of these providers are outside Canada, mainly in the United States, so your information may be processed there and may be accessible to authorities under those countries’ laws. We send them only what is needed for the task, such as a recording to be written out.

How long we keep it

We keep your information while your account is open, so your legacy is there for you and your family. When a trial or paid plan ends, nothing you created is deleted. If you close your account, we delete your content within 90 days, except what the law requires us to keep, and except copies that family members chose to add to their own collections.

Your Successor (Legacy Steward)

If you name a Successor, they may be given access to look after your legacy if you pass away or can no longer manage your account, following the wishes you set. We will ask for reasonable proof before giving anyone that access.

Your choices and rights

See, correct, download or delete your information. Most of this you can do yourself; for anything else, email us.
Change who can see each item, at any time.
Ask us about how your information is handled, or withdraw your consent, subject to legal limits. Withdrawing consent may mean some features stop working.
If you are not satisfied with our answer, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Keeping it safe

Information is sent over encrypted connections, passwords are stored encrypted, and access to each person’s content is controlled by their own sharing choices. No system is perfect; if a breach ever put your information at real risk, we would tell you and the authorities as the law requires.

Children

My Living Legacy is for adults. Families often include stories and photos of children; please share those thoughtfully, using the sharing choices to keep them within the family.

Changes

If we change this policy in a meaningful way, we will tell you in the service or by email before the change takes effect.

Contact

MindShift AI Corp., 1739 27th St SW, Calgary, Alberta T3C 1L6, Canada · help@mindshiftai.ca · 403-714-2234

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